PRN Service Assoicate/Regional Call Center – Atlanta

Position Type:

Full-time

Primary Functions/Responsibilities:

The primary function of this position is to provide the highest quality customer service for the Georgia Region membership by handling calls in a professional and courteous manner. The Service Associate will answer incoming calls and will partner with the member in determining the appropriate path of care through various options such as a facility appointment with a caregiver (physician, associate provider or other), telephone consultation with a caregiver or transferring call to the appropriate recipient, such as advice nurse. Service Associates will assist callers with information regarding Kaiser Permanente facilities, providers, benefits and services.

Required Skills and Attributes:
- Strong customer service orientation.
- Excellent written and verbal
communication skills (instills confidence
with empathetic interactions).
- Flexibility with job duties and schedule.
- Active listening skills.
- Ability to build and sustain excellent
relationships with member, their families
and fellow staff members.
- Ability to handle multiple tasks
simultaneously.
- Proficient keyboarding skills.
- Dependability in attendance and
punctuality.

Required Education, Experience and Training:

- High school diploma.
- One (1) to two (2) years experience in a
customer service environment.
-- Bilingual in Spanish (read and speak).

Send resume online.