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Description
SEE THINGS DIFFERENTLY.
Technology and creativity serve the idea. Together. To view them any other way is to view them with the narrowest of vision.
We are Sapient. Since 1990, we have partnered with some of the world’s most recognized brands, and - by leveraging the power of both creativity and technology - helped them achieve success at a rate nearly three times the industry average. Our commitment to our clients is renowned; our passion for delivering exceptional value unparalleled.
Sapient is looking for individuals who want to make a difference. We are inventors, rule-breakers and catalysts, and the work we do changes lives. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking.
Does this speak to you? Then whether you’re fluent in the language of program management, HTML, strategy, Java, or consumer research, we invite you to bring your talents and passion to Sapient.
Job Title:
Director, Program Management – Client Executive, Utilities Practice
Atlanta, GA or Houston, TX
Job Summary:
This exciting leadership opportunity is for a hands-on senior-level professional service executive to lead, manage and enable Sapient’s expansion into the Southeast. This individual will work collaboratively with Sapient executives to shape, refine, develop and build Sapient’s Utilities practices and operations.
A Director of Program Management must have excellent senior client relationship management and program management skills to lead teams in distributed environments involved in delivering complex business systems and internet solutions. Relationship building skills, as well as strong leadership and team management skills are key expectations too. You will identify, build and nurture strong, lasting relationships with new and existing clients. Your innovative sales strategy identifies and influences potential customers to generate new business. You work closely with Sapient’s network of strategic alliance partners to identify joint business opportunities to increase customer value and drive revenue growth in your territory. You aren’t satisfied until the client is satisfied. He/she must have a deep understanding of various commercial parameters and their business impact on delivery.
Primary Responsibilities:
- Business Development within the Utilities practice either working independently or with a pursuit team
oProactive hunting is expected to be performed by others within the practice. This role will support pure business development personnel by developing delivery approaches, plans, cost and effort estimates, etc. in the proposal development process - Delivery leadership in either an Engagement Lead or Client Executive role. While the Utilities Practice does not provide full delivery support to the engagements that are sold certain accounts require a domain-experienced delivery leader to help manage the engagement and client relationship. Depending on the type of engagement/client the Utilities practice seeks to transition this function to the animal team when possible and ideal in the process of converting a new account into a continued revenue account
oTasks include:
?Quality assurance of delivery engagement to maintain margins and deliver the expected results to our clients
?Issue and risk management
?Client relationship development and expansion
?Domain expertise to help shape the work being performed
?Staffing coordination
?Partnership with animal teams in developing account plans and ultimately, transition plans from the practice to the animal team - Internal practice contribution including marketing assistance, thought leadership development (whitepapers, etc.), business development brainstorming, partnership planning and execution
- Manages large, complex projects/programs (50-100 people) to an acceptable level of risk by balancing scope, time, cost and quality.
Experience Guidelines:
- Driven, proactive and self-motivated to meet assigned business goals.
- Must have professional services and success (Accenture, etc.) background with deep knowledge of Utilities industries.
- Utilities domain expertise, ideally across a wide base of utilities solutions.
- Proven track record in delivering solutions to fortune 500 clients.
- Hands-on consultative, complex selling and delivery experience.
- Willing to work at the clients’ offices to build and shape relationship.
- 10+ years experience in Program Management experience.
- Minimum of 7 years in business development / technology related sales with at least 3 years of specific professional services sales to Sr. level executives of fortune 500 companies.
- Managed a project as the PM for 40+ person team, been part of multiple lifecycles and has been in a client facing role.
- Global distributed delivery experience.
- Led one or more end to end implementation projects as a Project Manager.
- Participated in multiple full software development life-cycles.
- Experience in object oriented design projects and methodologies, and experience managing J2EE or MS .Net projects.
- Familiarity with Agile and Iterative Development (or other new PM methodologies).
- Previous P&L responsibility; Accountability for budget or client revenue of $2-5 Million.
- Track record of meeting or exceeding annual quotas.
- History of establishing, expanding and closing complex, multi-million dollar service engagements.
- Competitive industry knowledge, specifically in insurance vertical and retail banking a plus.
- Ability to forecast with background details supporting your assessment.
- Ability to lead a team of people through complex sales cycles.
- Exceptional verbal and written communication skills.
- Ability to make compelling presentations to an audience of diverse business stakeholders.
- Strong organization, time management and prioritization skills.
- Proficient in Word, Excel, PowerPoint and MS Project; knowledge of Visio.
- Able to travel 50%-75% based on the phase of a pursuit or delivery assignment.
Education:
4+ year bachelor degree required, Degree in Computer Science, Engineering, or Business or related field desired.
About Sapient
Sapient helps clients innovate their businesses in the areas of marketing, business operations, and technology. Leveraging a unique approach, breakthrough thinking, and disciplined execution, Sapient leads its industry in delivering the right business results on time and on budget. Sapient works with clients that are driven to make a difference, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, National Institutes of Health (NIH), Sony Electronics, the U.S. Marine Corps, and Verizon.
Founded in 1990, Sapient is headquartered in Cambridge, Massachusetts, and operates across North America, Europe, and India. More information about Sapient can be found at .
Sapient is a registered service mark of Sapient Corporation.
Sapient is an Equal Opportunity Employer
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role, which include hearing, speaking, typing, and occasionally moving and/or lifting up to 15 pounds.
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