Coordinator/Representative – Atlanta

Position Type:

Full-time

Desired Experience:

0 - 4

Salary Range:

0 - 50000

EDUCATION Hampton University – School of Behavioral Sciences, Hampton, VA Bachelor of Arts, Psychology 2004EXPERIENCEEnterprise Rent-A-Car, Daily Rental    Washington, DC metropolitan areaManagement Trainee                       November 2005 - present            Implementing comprehensive market plan for branch            Consistently provide excellent customer service            Underwrite an average of 80 new rental contracts per monthResponsible for monitoring customer bills and collecting overdue bill balancesReport rental branch sales and customer service status to area and regional managersAttend regular sales and policy training sessionsHampton University, Twitchell Hall       Hampton, VAReceptionist                          August 2002 – May 2004Receive sort and distribute mailWrite daily and unusual activity reportsSecure dormitory master and individual keys, sensitive resident and university documents, and dormitory alarm system Manage office operationsProvide customer service to residents, parents of residents, and department personnelNewport News Magazine, Customer Service  Newport News, VACustomer Service Representative       August 2003 – May 2004            Receive and process incoming product orders            Suggest additional products and product upgrades to customers            Meet daily sales goalsResearch status of current product orders to customersTroubleshoot current customer concerns to include damaged merchandise, missing merchandise, back-ordered merchandiseACHIEVEMENTSEnterprise Rent-A-Car            Led office in monthly sales 5 times            Consistently lead office in obtaining corporate business leads            Organized customer appreciation efforts            Achieved above corporate standard customer service 5 times            Exceeded collections expectations by an average of 38%SKILLSMicrosoft 97, 2000: Excel, Word, Outlook, Power Point, Access, and Publisher            Windows 97, 2000, ME, XP, NT Proficient in implementing contract underwriting guidelines Excellent communication skillsExperienced customer service provider